Terms & Conditions
Site Owner & Operator
This site is owned and operated by Ghost Hunt Events Ltd, trading as Kent Pet Supplies (“we” or “us”). Registered (England and Wales) Company No. 8196366, Registered office: 1st Floor, 2 Woodberry Grove, Finchley, London. N12 0DR
Accuracy of content
We have taken every care in the preparation of the content of this website, to ensure that prices quoted are correct at time of publishing and all products have been fairly described including, without limitation, terms and conditions concerning estimated delivery times and guarantees. For these reasons, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised. All prices are displayed inclusive of VAT. All dimensions quoted are approximate only. To the extent permitted by law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the content on this website. We shall not be liable for any loss or damage which may arise from the use of any of the information contained on this website. We cannot confirm the final price of goods until your order is accepted in accordance with our Contract.
A contract is created between you and us when;
You place the order for your goods on this website by clicking on the 'confirm order' button at the end of the checkout process and complete your payment details.
We will then email you an order acknowledgment detailing the products you have ordered. We will check your order and contact you by email if there are any suggested amendments. We will then ask you to confirm payment. Before your goods are delivered we will contact you by email to confirm our target delivery date.
The completion of the contract between you and us will take place on despatch of the goods ordered to you unless we have notified you that we are unable to accept your order, or you decide to cancel by contacting our Sales Team by email at info at kent-pet-supplies.co.uk quoting your order number.
The principal reasons that would lead to non-acceptance of an order will include;
The goods you ordered are unavailable from stock.
Authorisation for your payment was declined.
A pricing or description error of the goods through our mistake.
In every case we will make attempts to contact you using the information you have provided to remedy the situation.
Contract cancellation and returns
Under the Distance Selling Regulations 2000 you have the legal right to cancel your order within fourteen working days of receipt of the goods.
If you wish to exercise your right to cancel this Contract after your order has already been despatched please follow the procedure set out below;
Should you wish to return anything bought from us, we will be happy to provide a refund or exchange provided it is in a fully resalable condition and the packaging is unopened.
If we find that the product returned to us is damaged and unsuitable for resale, we reserve the right to refuse a refund on the items.
Please contact us by email, so that we may provide you with a return delivery address. Please quote the order number, item number, stating the reason for the return and whether you want a refund or a replacement. It is your responsibility to make sure the goods are packaged safely for their return to us.
We will refund the price of the item and the postage cost if the goods are received without damage.
We reserve the right to re-charge delivery if the customers' error.
Restrictions on returns
Your right to return goods exclude Special Order products which have been made to your specification unless found to be damaged or faulty on delivery to you. In these cases the goods will be replaced without charge.
You are able to correct errors on your order up to the point at which you click on 'place order' on the final page of our ordering process.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by email.
Deliveries & Charges
We aim to deliver your goods to you within 2-3 days of accepting your order. Delivery charges vary depending on the weight of the items purchased. All orders are sent via Royal Mail Second Class mail (not Recorded or Signed For).
Damage to your computer
While we make every effort to ensure that this website is free from viruses or defects, we cannot guarantee that your use of it or any website accessible through it will not cause damage to your phone, tablet or computer. It is your responsibility to ensure that your phone, tablet or computer and its peripheral equipment are protected from electronic viruses or bugs. We shall not be liable for any loss or damage which may arise to phone, tablet or computer equipment as a result of using this website.
Compliance with laws
This website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statues and regulations regarding this website and any transactions conducted on or through it.
Limitation of liability
We value your custom and take our obligation to you very seriously. If we should fail in meeting our obligation to you, we will do everything possible to put things right or to meet a valid and reasonable claim. However we cannot be held responsible or liable for failures arising from events beyond our control and as that you are reasonable in your demands and expectations of us. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel your Contract.
These Terms & Conditions set out our relationship with you. Any changes to these Terms & Conditions must be in writing and signed by both parties. You confirm that, in agreeing to accept these Terms & Conditions, you have not relied on any representation other than those made in these Terms & Conditions and you agree that you shall have no remedy in respect of any such representation. Your Statutory Rights are not affected by these Terms & Conditions. Nothing in this Clause shall limit or exclude our liability to you in respect of any fraudulent or negligent misrepresentation whether or not these have become incorporated in these Terms & Conditions.
These Terms & Conditions shall be governed by the laws of England & Wales.